Introduction and Overview

Welcome to “weekandigo.com” (hereinafter referred to as “this Website”). These Terms of Service (hereinafter referred to as “these Terms”) are a legally binding agreement between you and us regarding the use of the services of this Website and the purchase of electric bikes and related products (hereinafter referred to as “Products”) sold on this Website.

Before accessing, using the services of this Website or purchasing Products on this Website, you shall carefully read and fully understand all the contents of these Terms,If you have any questions about these Terms, you may consult through the customer service channels announced on this Website.

When you click “Agree”, “Confirm” or actually use the services of this Website or purchase Products by accessing, using the services of this Website, submitting orders, etc., it shall be deemed that you have carefully read, fully understood and accepted all the contents of these Terms and are willing to be bound by these Terms. If you do not agree to these Terms or any part thereof, please do not access, use the services of this Website or purchase any Products.

1. Service Content and Usage Specifications

1.1 Service Content

This Website provides you with services such as display, consultation, sales, order management and after-sales support for off-road electric bikes and related accessories. The specific service content shall be subject to the actual display and provision of this Website. We have the right to adjust the service content according to the needs of business development and notify you through announcements on this Website.

1.2 Account Registration and Usage

1.2.1 You need to complete registration and create an account before you can use the full services of this Website. During registration, you shall provide true, accurate and complete personal or enterprise information (including but not limited to name, contact information, address, etc.) and update the relevant information in a timely manner to ensure its validity. If the information you provide is false, incorrect or incomplete, we have the right to refuse to provide services for you, or suspend or terminate your account usage right.

1.2.2 You shall be responsible for the security of your account and password, properly keep your account information, and shall not transfer, lend or otherwise allow others to use your account. All losses arising from account theft or password leakage due to your improper custody shall be borne by you.

1.2.3 If you find any abnormal use of your account, you shall immediately notify us and take security measures such as changing your password. We will assist you in handling it within a reasonable scope, but we shall not be liable for any direct or indirect losses caused by the abnormal use of the account.

1.3 User Behavior Specifications

In the process of using the services of this Website, you shall abide by laws and regulations, public order and good customs and the provisions of these Terms, and shall not engage in the following acts:

• Upload, publish or disseminate any illegal, irregular, vulgar, defamatory, insulting, offensive content or content that infringes upon others’ legitimate rights and interests such as intellectual property rights and privacy rights;
• Use this Website to engage in illegal and criminal activities such as fraud, theft and money laundering;
• Maliciously attack or tamper with the system of this Website, or use automated tools such as robots and crawlers to illegally access or crawl data of this Website;
• Bypass the technical restrictions of this Website to obtain services or Products in violation of regulations;
• Other acts that damage the rights and interests of this Website or disrupt the normal operation order of this Website.

If you violate the above agreements, we have the right to suspend or terminate your account usage right, delete the relevant illegal content, and pursue your legal liability. You shall bear full compensation liability for any losses caused to us or third parties thereby.

2. Product Information and Transaction Rules

2.1 Product Information

This Website will display product parameters, prices, pictures, functions and other information as accurately and detailedly as possible. However, due to factors such as shooting light, display equipment and production batches, there may be slight differences between the actual appearance and details of the Products and the displayed information, and the specific shall be subject to the physical object you receive.

2.2 Order Creation and Confirmation

2.2.1 When placing an order on this Website, you shall carefully check the order information (including product model, quantity, price, shipping address, contact information, etc.). Submitting an order shall be deemed as your offer to purchase the Products.

2.2.2 After receiving your order, we will review the order information (including inventory, payment information, validity of shipping address, etc.). The order will be established and take effect upon completion of payment and passing of our order review. Shipment confirmation is a subsequent fulfillment step rather than a condition for order validity. If the order cannot be fulfilled due to insufficient inventory, payment failure, invalid shipping address and other reasons, we will notify you in a timely manner and process the refund for you (if any).

2.3 Payment Methods and Fees

2.3.1 You shall pay the order amount through the payment methods announced on this Website . Completion of payment shall be deemed as your fulfillment of the payment obligation.

2.3.2 The price of your order shall be subject to the price displayed on this website at the time of order placement. This price includes shipping fees and taxes only for U.S. mainland addresses (excluding Hawaii, Alaska, Puerto Rico, and U.S. territories/protectorates).

2.3.3 If payment delay or failure is caused by reasons not attributable to us such as bank system failure or payment platform problems, we shall not be liable for breach of contract, but will assist you in troubleshooting.

3. Warranty Service Conditions and Period

• Motor
• Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
• Warranty Scope: Quality issues that cause the motor to fail to operate normally under proper usage conditions.
• Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required motor replacement parts will be delivered to the consumer free of charge.
• Accelerator
• Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
• Warranty Scope: Malfunctions that render the accelerator unusable under natural usage conditions, excluding damage caused by external impact and other man-made factors.
• Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required accelerator replacement parts will be delivered to the consumer free of charge.
• Controller
• Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
• Warranty Scope: Malfunctions that occur under proper usage conditions.
• Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required controller replacement parts will be delivered to the consumer free of charge.
• Charger
• Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
• Warranty Scope: Malfunctions that occur under proper usage conditions.
• Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required charger replacement parts will be delivered to the consumer free of charge.
• Lithium Battery
• Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
• Warranty Scope: Discharge malfunctions that occur under proper usage conditions.
• Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required lithium battery replacement parts will be delivered to the consumer free of charge.

Beyond the quality assurance period or scope

• Damage caused by the user’s failure to correctly use, maintain or adjust the product in accordance with the product manual;
• Damage caused by collision, falling, overloading, speeding, unauthorized modification or disassembly of the product;
• Damage caused by rainwater immersion, chemical corrosion, force majeure (such as earthquake, typhoon, fire, etc.);
• Damage caused by maintenance not carried out at an officially authorized service center;
• Damage caused by use for commercial purposes (such as rental services, distribution operations), competition activities, or product testing beyond normal personal use.

4. Intellectual Property Protection

4.1 All contents of this Website, including but not limited to texts, pictures, videos, trademarks, logos, software codes, etc., are protected by relevant intellectual property laws and regulations such as copyright and trademark rights, and the ownership belongs to us or the relevant right holders.

4.2 Without the written authorization of us or the relevant right holders, you shall not arbitrarily copy, reprint, disseminate, modify or use any content of this Website, otherwise you shall bear the corresponding liability for intellectual property infringement.

4.3 You guarantee that in the process of using the services of this Website, you will not upload or publish any content that infringes upon others’ intellectual property rights. If an intellectual property dispute arises thereby, you shall bear full responsibility. If any loss is caused to us, you shall compensate.

5.Liability Limitation and Disclaimer Clauses

5.1 Liability Limitation：We shall only be liable for the obligations stipulated in these Terms. Any indirect losses (such as loss of profits, loss of anticipated gains, damage to business reputation, etc.) or disputes arising from the use of this website’s services or purchase of products shall be resolved through friendly negotiation or in accordance with applicable consumer protection laws.

5.2 Disclaimer Scenarios：We shall not be liable for any inability to use the services of this Website or any loss suffered by you due to the following reasons:

• Force majeure factors (such as earthquake, typhoon, fire, war, policy adjustment, etc.);
• Network problems such as failures of network service providers, network transmission delays and interruptions;
• Your own equipment failures, operational errors or incorrect use of the Products;
• Infringement acts of third parties or other third-party reasons;
• This Website temporarily suspends services for the purpose of maintaining system security, upgrading and transformation, etc., and has notified you in advance through announcements and other means.

6. Modification and Termination of the Agreement

6.1 We have the right to modify and supplement these Terms according to changes in laws and regulations and the needs of business development. Temporarily suspends services for system security maintenance or upgrades, and has notified you at least 24 hours in advance through website announcements or email. After the announcement, if you continue to use the services of this Website or purchase Products, it shall be deemed that you accept the modified Terms; if you do not agree, you may stop using the services of this Website.

6.2 You may apply for account cancellation at any time. After the account is cancelled, the binding force of these Terms on you shall terminate, but you shall still be liable for any outstanding payments, disputes, or liabilities arising from your order placement, product use, or other activities during the account’s active period.

6.3 NOTICE: We shall not be liable for indirect, incidental, consequential, or special damages (including but not limited to loss of profits, business interruption, or damage to reputation) arising from the use of our products or services, unless such damages are caused by our intentional misconduct or gross negligence. This limitation of liability is in compliance with applicable U.S. consumer protection laws.

7. Contact Us

If you have questions about this Agreement, or if you have technical questions about the operation of our Services, please contact us:

• PHONE : +86 13610215218
• EMAIL : support@weekandigo.com
• Office Address : No. 18 Binhe Avenue, Yingguang Village, Lilin Town, Huicheng District, Huizhou City, Guangdong Province, P.R. China
• Overseas Warehouse Address : 5631 Ferguson Dr, Commerce, CA 90022, USA