Introduction and Overview

Welcome to WEEKANDIGO. We prepared these Terms of Service to help explain your rights and our rights relating to the provision of our Services.

These Terms of Use (hereinafter referred to as the “Terms” or the “Agreement”) constitute a legally binding agreement between you and WEEKANDIGO. If you are located in a jurisdiction outside the European Economic Area (EEA), your use of our services shall also signify your acceptance of the WEEKANDIGO Privacy Policy, which is incorporated into and forms an integral part of this Agreement.

BY ACCESSING, USING OR UPLOADING OR DOWNLOADING ANY INFORMATION OR MATERIALS TO OR FROM THE SERVICES, OR BY INDICATING YOUR ASSENT TO THESE TERMS BY CREATING AN ACCOUNT, CLICKING “SIGN UP” OR ANY SIMILAR MECHANISM, OR BY USING THE SITES OR APPS, YOU ARE AGREEING TO THE THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THE SERVICES.

PLEASE READ THIS AGREEMENT CAREFULLY—IT AFFECTS YOUR RIGHTS.

• ARBITRATION, CLASS ACTION, AND JURY TRIAL WAIVER. THIS AGREEMENT CONTAINS A BINDING ARBITRATION AGREEMENT WHICH LIMITS YOUR RIGHTS TO BRING AN ACTION IN COURT, TO BRING A CLASS ACTION, AND TO HAVE DISPUTES DECIDED BY A JUDGE OR JURY UNLESS YOU OPT-OUT OF ARBITRATION.
• CHANGES TO THE TERMS OF USE. We may change, modify or amend these Terms of Service from time to time. We will notify you of material changes to these Terms of Service by posting the amended terms on the Service before the effective date of the changes. If you do not agree with the proposed changes, you should discontinue your use of the Service prior to the time the new Terms of Service take effect. You acknowledge and agree that it is your responsibility to review our Sites and these Terms from time to time to familiarize yourself with any modifications.
• CONTINUED USE CONSTITUTES ACCEPTANCE OF THE TERMS. Your continued use of our Services, including your continued use after any changes to the Terms as noted above, will constitute acknowledgement of the new Terms and your agreement to abide and be bound by any modifications to them.

1. Purchase Terms

1.1 Transfer of Ownership

Title to and risk of loss for all products you order shall pass to you when WEEKANDIGO delivers the products to the relevant carrier. However, please note that if full payment is not received by us prior to shipment, title to the products shall remain with us until full payment is received. In the event of late payment, or if your credit/debit card company refuses payment or charges back a payment to us for any reason, we reserve the right (to the extent permitted by applicable law) to reclaim your right to use the products.

1.2 Updates to Electric Bicycle Components

We reserve the right to change any components or parts of the electric bicycles, or to change component manufacturers, without prior notice. Such changes, as well as any modifications to bicycle manufacturing processes, shall not constitute grounds for return.

1.3 Battery and Range

Please note that the actual range of an electric bicycle battery is affected by various factors, such as battery age, temperature, assist mode, speed, load weight and terrain. Any representations we make regarding the range of a specific electric bicycle, based on a fully charged battery, are estimates only and do not constitute a warranty of such performance.

1.4 Modifications Will Void Warranty

Any customization, alteration or other modification you make to the electric bicycle after purchase, if it affects the safety, operation or mechanical performance of the electric bicycle, will void any applicable product warranty. You shall bear sole responsibility for any risks of damage arising therefrom.

1.5 Financing

Eligible purchasers may obtain financing for electric bicycles through our consumer finance partners. The eligibility criteria for electric bicycle financing, as well as your rights and obligations in connection with such purchases, shall be determined solely by the financing partners. You are responsible for reviewing and understanding all terms and conditions related to electric bicycle financing, and you hereby acknowledge that WEEKANDIGO shall bear no liability whatsoever for any such financing.

2. Cancellation

To cancel an order, please follow these steps:

1. Log in to your account on our website.
2. After logging in, go to the My Account page.
3. On the Order Details page, locate the order you wish to cancel.
4. Click the Cancel Order button to initiate the cancellation process.

2.1 Order Cancellation Rules

Please note that order cancellation requests can only be initiated independently within 24 hours of placing the order or before the order enters the shipping process. If you are unable to cancel the order on your own, please contact our customer service team for assistance. If your order has already entered the shipping process, please refer to the return policy outlined in Section 4 below.

2.2 Shop Pay Installments

If you used Shop Pay Installments for your purchase, the authorization charge may take up to 30 days to be removed from your credit card statement. If it is not removed after 30 days, please contact our customer service team.

3. Return Policy & Restocking Fee

3.1 Returns of Brand-New, Unused Items (Within 14 Days)

You may return any brand-new, unused item within 14 days of receipt for a full refund (excluding shipping fees). To be eligible for the return, the electric bicycle’s odometer reading must be 0 miles.

Once the item arrives at our headquarters and passes inspection, we will process the refund to your original payment method within 7 business days.

3.2 Returns of Used Items

All second-hand items may be returned within 14 days of receipt, provided that the return shipping fee and a 15% restocking fee based on the purchase price are paid. The item must be returned in a condition free from obvious damage. For electric bicycles, the odometer reading must be less than twenty (20) miles.

3.3 Return Shipping Fees

For returns initiated due to personal reasons, the buyer shall bear the return shipping costs in full. You may contact our customer service team via email to choose between arranged door-to-door pickup and self-return shipping.

3.4 Return Process, Cash on Delivery (COD) & Refund Timing

Please contact our customer service team via the email address below to initiate the return process. To expedite the handling of your return, please provide a detailed description of the return reason (preferably accompanied by photo evidence). Our customer service representatives will respond to your return request via email within 24 hours. Please follow the instructions provided by our staff to complete the return procedure.

All refunds will be credited back to your original payment method within 72 hours (or reflected in your next paper billing statement). The exact time the funds arrive is subject to the processing rules of your financial institution.

Note: WEEKANDIGO does not accept Cash on Delivery (COD) orders.

3.5 No Returns for Items Purchased from Bicycle Stores

Please note that each of our partner retailers has its own separate return policy and process. We do not accept returns for items purchased from bicycle stores—our return policy applies exclusively to purchases made via the WEEKANDIGO website. Please contact the original point of purchase to inquire about their return policy.

3.6 Refusal of Delivery

If the buyer refuses to accept a shipped order due to personal reasons, we reserve the right to charge a 15% restocking fee per electric bicycle to offset the incurred shipping and packaging costs.

Refused goods will be deemed as returned items. After inspection, the refund will be credited back to your original payment account and processed within 7 business days.

Please note that you must notify WEEKANDIGO of the delivery refusal via email to receive your refund. Otherwise, the processing of the refund for the refused goods will be significantly delayed.

3.7 Battery Returns

Due to DOT transportation restrictions, battery returns require special packaging and logistics arrangements. In the event of battery quality issues, we will provide free replacement or repair services instead of processing a simple return

4. Contact Us

If you have questions about this Agreement, or if you have technical questions about the operation of our Services, please contact us:

• By phone：+86 13610215218
• By email：support@weekandigo.com
• Office Address：No. 18 Binhe Avenue, Yingguang Village, Lilin Town, Huicheng District, Huizhou City, Guangdong Province, P.R. China
• Overseas Warehouse Address：5631 Ferguson Dr, Commerce, CA 90022, USA