Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Order Cut-off Time: 2:00 PM (GMT-05:00) Eastern Standard Time。

1. When will the package be shipped?

Please rest assured that we will process your order on a priority basis within 24 hours after placement（From Mondays to Saturdays). Our partnered courier services include FedEx, UPS and other major carriers.

Generally speaking, the delivery timelines are as follows:

• In-stock electric bicycles: 5–7 business days
• In-stock warranty orders: 10 business days
• Inventory parts and components: 15 business days

Once your package has been shipped, you will receive an email containing the complete tracking information, allowing you to check the delivery status of your package at any time.

In the event that you don’t find the email in your primary inbox, we recommend checking your junk or spam folder, as occasionally it may be redirected there. Should you still encounter difficulty locating the email, it’s possible that it might have been rejected by your email system.  In such cases, please reach out to us directly, and our customer support team will be more than happy to assist you. Your satisfaction is our priority, and we are committed to ensuring a seamless and transparent shipping experience for you.

2. Who pays import duties and VAT?

All orders shipped to the United States will have customs duties and taxes included in the final settlement price. There are absolutely no hidden fees, unexpected surcharges, or any additional costs to be paid upon delivery. (Please note: For cases where delivery fails due to the buyer’s personal reasons, please refer to Clause 8.)

This means you can shop with complete peace of mind—what you see at checkout is exactly what you pay, with no unpleasant surprises when your e-bike arrives at your door. We handle all the necessary customs paperwork and tax calculations on your behalf, streamlining the entire shipping process for a hassle-free shopping experience.

3. Cancel order

If you wish to cancel your order after purchase, please submit a cancellation request within 24 hours of placing the order. After the 24-hour window, your order may have entered the fulfillment and shipping process, making cancellation unavailable. In this case, you may return the item(s) in accordance with our Return Policy. Please contact our customer service team for assistance; the final resolution is subject to the official notification issued by our team following your inquiry.

4. Incorrect address

When placing an order, please make sure to confirm that your shipping address is correct. If you have entered an incorrect address, please contact our customer service team to amend the address within 24 hours after placing the order. If the package has already been shipped, please refer to Clause 5 below.

5. Change of address

5.1 Before the ordered items are shipped, you may contact our customer service to inquire about the package status within 24 hours after placing the order. If the package has not been dispatched yet, the shipping address can be modified free of charge. (The actual shipping speed shall be subject to the information confirmed by customer service.)

5.2 If you need to change the shipping address after the package has been shipped, the carrier will impose an address correction fee. In addition, if the new address is far from the original one, the carrier will also charge an extra redelivery fee. Should you request us to arrange the address change, we will issue an invoice for you to settle the relevant additional fees. We appreciate your understanding. While we will make every effort to compensate for losses arising from errors caused by us, we shall not be liable for losses resulting from errors beyond our control.

6. How can I track my order?

You can contact us by email or contact us page, and we will reply the detailed track of your package by email.

7. Changes to estimated delivery date

If the estimated delivery date and/or time cannot be met due to events beyond the control of us or our delivery partners, we will notify you of reasonable changes.

Delivery of the product will be completed upon arrival at the address provided by you.

If we fail to deliver your product within 5-7 business days (for contiguous U.S. delivery only, excluding Hawaii, Alaska, Puerto Rico, and U.S. territories/protectorates), we will notify you; cancel your order; and issue a full refund to you.

If you require expedited delivery service, please contact our customer service team in advance.

8. Lost, stolen and misdirected packages

If your package is lost, stolen, misdelivered or damaged during transit, please contact us promptly and we will provide a free reshipping service.

If the package status shows as “Delivered” but you cannot locate it, the package is most likely left nearby or is still on the delivery vehicle and has not been lost. It may be delivered the following day. If you still fail to find the package, please contact us and we will assist you with the tracing.

To apply for an exchange or a refund, you must obtain the logistics tracking information to confirm the loss of the package, and all tracking verification must be completed within 7 days of the scheduled delivery date. This is because beyond this time limit, we will be unable to file a claim with the carrier to recover losses incurred from lost or stolen items.

9. Shipping failed

9.1 If the delivery fails due to our reasons (e.g., delayed shipment, incorrect information, wrong item dispatched, etc.) or the carrier’s reasons (e.g., lost, damaged, stolen, misdelivered items, etc.), we will either provide you with a free reshipping service or issue a full refund to you without deducting any fees. Please pay attention to the notifications sent by our customer service team.

9.2 If the delivery fails due to the buyer’s personal reasons (e.g., the recipient is unreachable, an incorrect shipping address was provided at checkout, refusal of delivery based on subjective dissatisfaction, etc.), the carrier will suspend the delivery and return the package to our warehouse.

• If you wish to have the package resent, we will send you an email invoice detailing the carrier’s return fee and the new reshipping fee. You are required to settle these fees before the package is resent. (The specific amount is subject to the information confirmed by our customer service team.)
• If you no longer need the package, we will process a refund for you, but a 15% restocking fee will be deducted to offset the incurred shipping and packaging costs.

Important Note: To qualify for either reshipment or refund, we must receive your response within 30 days of the package being returned to our warehouse. Failure to respond within this window will result in the package being disposed of in accordance with our internal policies.

Email : support@weekandigo.com

Phone : +86 13610215218

Return Address（Overseas Warehouses） ：5631 Ferguson Dr, Commerce, CA 90022

Delivery Zones

We currently offer shipping services exclusively within the contiguous United States (excluding Hawaii, Alaska, Puerto Rico, and U.S. territories/protectorates)

Shipping Fees

Enjoy complimentary standard delivery on every purchase, with no minimum order value required. Valid for shipments to the contiguous United States (excluding Hawaii, Alaska, Puerto Rico, and U.S. territories/protectorates).