Warranty Card
Warranty & Important Notice
Please read all manuals included with the product before your first ride. The manuals contain vital safety information, as well as detailed instructions for assembly, operation and maintenance. WEEKANDIGO also recommends registering your bike at WWW.WEEKANDIGO.COM upon purchase. Registration is not a requirement for warranty coverage, yet it enables us to deliver better after-sales support in the future.
WEEKANDIGO strongly advises all customers to have their bike inspected and tested by a certified bicycle technician prior to the first ride. A thorough check of all components guarantees riding safety. WEEKANDIGO shall not be liable for any damage to the bicycle or its components resulting from improper assembly. Any parts replacement or repair fees incurred due to incorrect assembly shall be borne solely by the customer, with no liability assumed by WEEKANDIGO.
Warranty Coverage
To minimize your waiting time, we generally replace defective parts instead of repairing them.
Parts that comply with the warranty terms stated on this page are covered under full free warranty service.
Parts out of warranty period can still be repaired or replaced at an additional cost. For specific pricing details, please contact us via support@weekandigo.com.
Additional expenses incurred during repairs, such as alternative transportation, fuel or ride-sharing fees, are not covered by the warranty.
Lifetime Technical Support
1. Our technical specialists offer professional assistance and customized solutions to resolve all kinds of complex issues.
2. One-on-one Support: Dedicated customer service representatives will handle all your inquiries and provide personalized service throughout the whole process.
3. This service is available to you at any time regardless of your warranty status. (Note: Customers shall bear the cost of replacement parts after the warranty expires.)
Coverage Scope
These terms apply exclusively to electric bicycles purchased within the United States via WEEKANDIGO.COM. Please note that we do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories. Warranty replacement parts are only shipped to the contiguous 48 United States.
Ownership & Warranty Period
Ownership: This warranty applies solely to the original purchaser (first owner). Under no circumstances shall this limited warranty be transferable to any subsequent owner or assignee. Warranty Period: Valid from the date you receive the product until the specified term expires or until the bicycle is sold or transferred. Note: Products purchased secondhand or from unauthorized sellers are not covered under this warranty.
Warranty Periods & Conditions for Different Components
Motor
Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
Warranty Scope: Quality issues that cause the motor to fail to operate normally under proper usage conditions.
Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required motor replacement parts will be delivered to the consumer free of charge.
Accelerator
Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
Warranty Scope: Malfunctions that render the accelerator unusable under natural usage conditions, excluding damage caused by external impact and other man-made factors.
Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required accelerator replacement parts will be delivered to the consumer free of charge.
Controller
Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
Warranty Scope: Malfunctions that occur under proper usage conditions.
Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required controller replacement parts will be delivered to the consumer free of charge.
Charger
Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
Warranty Scope: Malfunctions that occur under proper usage conditions.
Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required charger replacement parts will be delivered to the consumer free of charge.
Lithium Battery
Warranty Period: 12 months, calculated from the date of purchase of the electric bicycle by the consumer.
Warranty Scope: Discharge malfunctions that occur under proper usage conditions.
Service Content: After the after-sales inspection confirms that the conditions are met for warranty coverage, the required lithium battery replacement parts will be delivered to the consumer free of charge.
Beyond the quality assurance period or scope
Damage caused by the user’s failure to correctly use, maintain or adjust the product in accordance with the product manual;
Damage caused by collision, falling, overloading, speeding, unauthorized modification or disassembly of the product;
Damage caused by rainwater immersion, chemical corrosion, force majeure (such as earthquake, typhoon, fire, etc.);
Damage caused by maintenance not carried out at an officially authorized service center;
Damage caused by use for commercial purposes (such as rental services, distribution operations), competition activities, or product testing beyond normal personal use.
Non-warranty Parts
Third-party components (e.g., drivetrain systems, brakes, or suspension) are not covered under this warranty. Please refer to the original manufacturer’s warranty or contact us for more info.
Wear and Tear – What Is Not Covered by Warranty?
Wear and tear refers to the natural and inevitable damage that occurs as a result of normal riding. For example, even with proper maintenance, your freewheel and chain will eventually wear out and need replacement. This also applies to scratches and other potential damage to bike paint or graphics caused by regular use and exposure to the elements. Over time, your bike may develop minor squeaks or noises while riding, which typically indicate that maintenance is needed.
Items subject to wear and tear are not covered under this warranty. Below is a non-exhaustive list of typical wear-and-tear items not covered:
1. Bearings
2. Brake pads
3. Chains
4. Freewheel hub body
5. Handlebar grips
6. Rubber moving parts
7. Shifters, brake cables, and housings
8. Spokes
9. Chainrings
10. Stripped threads/bolts
11. Tools
12. Drivetrain gears
Shipping Damage Warranty
This warranty does not cover damage incurred during transit. However, WEEKANDIGO agrees to replace products damaged in shipping if all the following conditions are met:
1. You notify WEEKANDIGO of any shipping damage within 5 days of receiving the product.
2. You promptly provide WEEKANDIGO with photo and video evidence of the damage containing clear visible date/time stamps.
3. You return all original packaging and documents included with the product.
4. Inspect the product upon delivery and clearly note any visible damage on the carrier’s delivery slip.
5. If you arrange shipping independently, such as via a freight forwarder or similar service, WEEKANDIGO shall not be responsible for replacing any items damaged in transit.
How to Obtain Warranty Service
If your product malfunctions under normal use within the warranty period, contact support@weekandigo.com for maintenance assistance or submit a support ticket on our website. Rest assured that WEEKANDIGO covers all shipping fees for replacement parts under warranty.
Important Reminder: You must always contact WEEKANDIGO to file a warranty claim and obtain prior notice and authorization before taking any further action. Unauthorized repairs may prevent us from inspecting defects and verifying warranty eligibility. Your warranty may be voided if you or a third party attempt to repair the product without prior notice and authorization from WEEKANDIGO.
Disclaimer
This document constitutes the complete warranty statement provided by WEEKANDIGO for its products. No representations made by any other party shall constitute a warranty of any kind. To the fullest extent permitted by applicable law, WEEKANDIGO’s total liability under this warranty shall not exceed the original purchase price of the product. Under no circumstances shall WEEKANDIGO be liable for any incidental or consequential damages or losses. This limitation does not exclude liability for personal injury or death caused by WEEKANDIGO’s negligence.
To the extent permitted by applicable law, WEEKANDIGO disclaims all implied warranties during the term of this express limited warranty, including without limitation warranties of merchantability and fitness for a particular purpose.
Some states, provinces or countries do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above limitations or exclusions may not apply to you. If any provision of this warranty is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. For warranty inquiries, you may find the latest contact information for your region at WWW.WEEKANDIGO.COM.